Equity Bank Rwanda has kicked off a corporate initiative to instantly issue Automated Teller Machine (ATM) Visa Cards as the Bank further seeks to maintain world-class customer service standards. With the launch of the instant ATM issuance programme at all its local branches, Equity Bank customers will now be provided with the regionally acclaimed Equity Bank Autobranch Visa Cards. The instant issuance now places Equity Bank Rwanda on a different league as it becomes the first bank in Rwanda to issue ATM cards instantly.
The Equity Autobranch Visa Card has the Europay, MasterCard and Visa (EMV) technology which authenticates credit and debit card transactions and also ensures the security and global interoperability of chip-based payment cards. The Autobranch Visa Card enables customers to pay for goods and services at merchant outlets such as supermarkets, fuel stations, hotels, restaurants and shops. Customers can also use the Autobranch Visa Card to withdraw cash through ATMs and Point of Sale machines; deposit cash through ATMs and Equity agents; pay utility bills through the ATM; access information and services from bank account and access temporary overdraft facility.
The instant issuing process will be done in all the branches in Rwanda during office working hours. To open the accounts customers will be required to carry copies of their National Identification cards and passport photos. Existing customers will also get their Equity Autobranch Visa Card instantly during the process, while potential customers will get their cards on opening an account.
Evolving trends in technology, changing economic conditions coupled with the increase in the integration of domestic and international markets has led to rapid financial innovation.
Commenting on the latest development, Equity Bank Rwanda MD Mr. Samuel Kirubi said, “We understand that in order to remain relevant in this dynamic, fast-paced world and indeed the rapidly changing financial services industry; we need to ensure that we cater to all the unique needs of our customers. The new developments come at a time when the East African economies appear to attract more interest thanks to investment opportunities within these economies.”
Equity Bank recently upgraded the Group’s integrated and robust IT platform which has enabled the Bank to roll out technology driven innovative products which will continue to provide comprehensive business functionality and also enhance customer experience.
“We have been the vanguard in setting new trends in the banking sector across the region and this is a major milestone which will exceed the expectations of our valued customers. Equity Bank demonstrates its abilities to offer products and services that contribute to the growth of the Rwandan market,” Kirubi added
About Equity Bank Group
Equity Bank Group is one of the region's leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. While the Equity brand is associated with empowerment of un-banked & the poorly banked segment of population, the Bank has evolved to become an all-inclusive bank for all. With over 8.7 million accounts, Equity Bank is the largest bank in the region in terms of customer base. The Bank has operations in Kenya, Uganda, South Sudan, Rwanda, and Tanzania and is listed on the Nairobi Securities Exchange and Uganda Securities Exchange.
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