Secure Banking Tips

Digital banking has become a banking lifestyle for many of us. We pay bills, goods and services as well as send & receive money at a click of a button. Unfortunately, there are some people who have taken advantage of this convenience to defraud customers. We encourage you to be vigilant so that you do not fall prey to these fraudsters. See below some tips:

• REMEMBER your PIN or OTP is your secret. DO NOT share with anyone or allow anyone to assist you to perform any transaction from your phone. You can do all your transactions yourself.
• DO NOT save your PIN, Banking Details on your phone. NEVER share personal details especially your ID number / Account Number via SMS or call with anyone.
• Contact the Bank immediately if you lose your mobile phone, Equity ATM Card so that the cards and digital banking solutions are blocked.
• Avoid using passwords or PINs that are easy for someone else to guess e.g. sequence number 7777, your year of birth, current year, your ID number etc
• All official calls from Equity Bank Uganda will only come from ONE Number 0312 327 000. Kindly DO NOT engage anyone who calls you from any other number other than 0312 327 000.
• Remember no Equity Bank Staff will ever call to ask you for your CODE, OTP, ID Number or any other personal banking information.
• Should you ever receive a call and you are asked for your CODE, OTP, or input your PIN, immediately terminate the call and report the phone number to Equity Bank.
• Always note that all messages from Equity Bank, shall have a sender’s title reference “EQUITY-UG” You will NEVER receive SMSs from Equity using personal lines or personal numbers.
• DO NOT share your PIN, OTP, ID Number or any banking details with anyone on any online platform, this includes social media platforms such as Facebook, Twitter, WhatsApp etc.
• DO NOT reply to SMS messages offering soft loans, informing you that your account has a problem, or you have won a competition that you did not participate in. Ignore, and report that number to Equity Bank on 0312 327 000.
• Always keep your Equity Card with you. Again, do not share your PIN with anyone. When making transactions at an agent or at a merchant (paying for goods and services at hotels, supermarkets) ensure that you can always see your card at all times, and that the Agent only records your account number.
• Ensure you log out from your online banking platforms and check that your password is not autosaved by your browser or phone. If you have any questions or clarifications, we advise you to:
• Visit any Equity branch near you.
• Call 0312 327 000, it is available 24 hours a day, 7 days a week.

DISCLAIMER

Kindly note that the above tips are among many other ways that a fraudster might use to defraud the Customer, therefore the advice is not limited to the above mentioned.