Terms of Use

Introduction and Acceptance of Terms

The following terms and conditions govern your access and use of this website and network of websites, which currently includes but is not limited to: Equity Group Holdings Ltd, Equity Bank Kenya, Equity Bank Uganda, Equity Bank Tanzania, Equity Bank South Sudan, Equity Bank Rwanda, Equity Group Foundation, Equity Leaders Club, Equity Insurance Agency (collectively, the “Sites” or individually, a “Site”). These terms and conditions also govern the content and services offered to you through the Site(s). By accessing, using, printing, installing, or downloading any material from any of the Sites, you agree to be bound by these Terms and Conditions. These Terms and Conditions are subject to change at any time at our discretion; your use of this Site(s) after such changes are implemented constitutes your acknowledgment and acceptance of the changes.

If you do not agree to be bound by these Terms and Conditions, you may not enter any of the Sites, you must exit the Site immediately and you may not use or access any of the Sites or print or download any materials from them. You may use and access the Sites only in accordance with these Terms and Conditions. Please consult these Terms and Conditions regularly and read them carefully before using the Sites.

You affirm that you have read this Agreement and understand, agree to be bound and consent to its Terms and Conditions. You are solely responsible for obtaining access to the Sites and that access may involve third party fees (such as Internet service provider or airtime charges); you are responsible for those fees. In addition, you must provide and are responsible for all equipment necessary to access the Sites and we will not be responsible for your inability to access and/or use the Website, either optimally or at all.

General

In these terms and conditions, the following terms will have the following meanings:-

“User” refers to the person who accesses and uses the Sites.

“Equity Bank” refers to Equity Bank Limited.

“Equity Group Holdings Ltd” refers to Equity Bank Limited and its subsidiaries, either individually and/or collectively as the context so permits.

 “We” “Us” “Our” refers to Equity Bank and/or Equity Group Holdings Ltd as the context so requires.

“You” “Your” refers to the User

All products and services of Equity Group Holdings Ltd herein provided are subject to the terms and conditions of the applicable agreements governing their use. These terms and conditions are meant to regulate your access to this website and they are to be read together with the applicable terms and conditions governing any transaction(s), product(s) and/or service(s) provided in this website.

Use of Material

The contents of the Sites, including but not limited to text, artwork, names, logos, trademarks, service marks, software, video, music, sound, photographs, graphics, illustrations and other material ("Material") are protected by the applicable copyright laws. You may only access and use the Sites, or any of the information or Materials provided on the Sites in a lawful manner. We authorize you to view and download a single copy of the Material on the Sites solely for your personal, non-commercial use. You may not sell or modify the Material or reproduce, display, distribute, or otherwise use the Material in any way for any non private, public or commercial purpose without our written consent. If you violate any of these Terms, your permission to use the Material automatically terminates and you must immediately destroy any copies you have made of the Material.

Use of your Information and Privacy

We may hold and use your information provided by you in the course of accessing the Sites for a number of reasons, which may include but not limited to: - Monitoring your access for business purposes such as marketing, product research and development, customer service, prevention of unauthorized use of our systems; providing value added services; improving the content of the Sites; Carrying out activities in connection with a legal, governmental or regulatory requirement on the Bank, in connection with legal proceedings; or in respect of crime or fraud prevention, detection or prosecution. We will take all reasonable steps to use or disclose users' personal information only in the manner stated in the Terms and Conditions. Personal information shall refer to all private information about an identifiable individual, such as a user's name, contact details, identity number, and age. Such information may be collected through various means such as feedback forms, forums, emails, etc.Top of Form Some areas of the Sites may require the user to submit information in order for the user to register for certain services or benefits for example newsletter subscriptions or to participate in a particular activity.

You hereby agree that we may collect, use and store your personal information; we shall not disclose, for commercial gain or otherwise, users' personal information other than as set out in these terms and conditions. We may disclose the information to our affiliates or to third parties contracted or employed by us to provide services for or to the Equity Group Holdings Ltd, including for example, website hosting and development, financial services, delivery services, and other support services. The third parties require access to users' personal information to perform their functions and not for any other purposes and we will take all reasonable steps to ensure the confidentiality and non-disclosure of your personal information. We may also disclose your personal information to governmental agencies, and other regulatory or self-regulatory bodies if we are required to do so by law or if we believe that such action is necessary to comply with the law or with any legal process; protect and defend the rights, property or safety of Equity Group Holdings Ltd, its affiliates or their customers; prevent or deal with fraud or the abuse, misuse or unauthorized use of the Sites; and/or protect the rights, property or safety of members of the public (if a user provides false or deceptive information about him/herself or misrepresents him/herself as being someone else, we will proactively disclose such information to the appropriate regulatory bodies and commercial entities).

You further agree that we may use your personal information to compile profiles for statistical purposes and may freely trade with such profiles and statistical data, provided that the profiles or statistical data cannot be linked to the user by a third party.

You hereby acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from you to our Sites. Where you provide particularly sensitive personal information such as passwords, ID numbers, or other sensitive information on this site, it is your responsibility to safeguard them.

Intellectual Property Rights

The material and content accessible from the Sites, and any other World Wide Web site owned, operated, licensed, or controlled by Equity Group Holdings as well as all trademarks, service marks, and logos displayed in the Sites (collectively, “Materials”) is the proprietary information and valuable intellectual property of the Group or the party that provided the Materials to the Group. The Group retains all right, title, and interest in the Materials. Accordingly, the Materials may not be modified, copied, distributed, broadcast, displayed, licensed, transferred, republished, uploaded, posted, sold commercially or transmitted in any way without the prior written consent of the Group except that you may print out a copy of the Materials solely for your personal use. In doing so, you may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice appearing on any of the Materials. Modification or use of the content except as expressly provided in these Terms and Conditions violates the Group’s intellectual property rights and you may be in breach of statutory or common law rights which could be the subject of legal action. Neither license, right, title nor intellectual property rights are transferred or granted to you by access to the Sites. All content included on the Sites, including but not limited to text, graphics, photographs, video and audio clips, streaming data, animation, images, downloadable materials, data compilations and software is the property of the Group or its content suppliers and is protected by applicable copyright and trademark laws.

The Equity Group Holdings Ltd disclaims all liability which may arise from any unauthorized reproduction or use of the contents of the Sites.

No Warranties

You expressly agree that use of the Sites or any Materials contained therein is at your own and sole risk. The materials and information in the Sites, including but not limited to services, products, information, data, text, graphics, links or other items, are provided by the Equity Group Holdings Ltd on an "as is" and "as available" basis. References to material and information contained in the website include such material and information provided by third parties.

We do not make any express or implied warranties, representations or endorsements including but not limited to any warranties of title, non-infringement of proprietary or third party rights, merchantability, usefulness, operation, completeness, timeliness, correctness, accuracy, satisfactory quality, reliability, fitness for a particular purpose in respect of the Sites, the material, information and/or functions therein and we expressly disclaim liability for errors and omissions in such materials, information and/or functions. Without derogation of the above and/or the terms and conditions of the applicable agreements governing all the products and services of the Equity Bank Group, reasonable measures will be taken by us to ensure the accuracy and validity of all information relating to transactions and products of Equity Group Holdings which originate exclusively from Equity Group Holdings Ltd.

Further, We do not warrant or represent that access to the whole or part(s) of this website, the materials, information and/or functions contained therein will be provided uninterrupted, timely, secure or error-free or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Sites or any of the materials contained therein is done at your own discretion and risk. If your use of the Sites or the Material results in the damage and need for servicing or replacing equipment or data, we shall not be responsible for those costs and you will solely be responsible for any such damages. If the Material is provided by third parties, we shall not be held responsible for any such third party material.

The materials, information and functions provided in the Sites shall not under any circumstances be considered or construed as an offer or solicitation to sell, give, issue or as the giving of any advice in respect of any form of investment or other securities, loans, or deposits in any jurisdiction. You shall be responsible to evaluate the quality, adequacy, timeliness and usefulness of all services, content, advice, opinions and other information obtained or accessible through the Sites; further you should seek professional and/or legal advice at all times and obtain independent verification of the materials and information provided herein prior to making any investment, business or commercial decision based on any such materials or information.

Links to Third Party Sites

We may provide links to Third Party Websites. Such links do not necessarily imply any endorsement, agreement with, or support for, the information on or content of those Third Party Websites. We do not control the information or content on those Third Party Websites and neither we nor our Affiliates makes any warranties in respect of the content of these websites nor will be responsible or liable in any manner whatsoever, for your access, or inability to access, such Third Party Websites, or for any information or content, products or services made available on or through such Third Party Websites, or for any loss, liability or damage which you may suffer as a result of access to a Third Party Website through a link on the Website. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party websites and access to any such third party sites is entirely at your own risk and subject to any terms and conditions and privacy policies posted therein.

Limitation of Liability

In no event shall Equity Group Holdings Ltd or its directors, employees, licensors, agents, suppliers or service providers be liable to you or any other third party for any loss or damages howsoever arising whether in tort, contract, negligence or any other basis including but not limited to direct, special, indirect, incidental, consequential, exemplary or punitive damages, damages for loss of profits, revenue, or good will, which may arise from your use or any person’s use, access, misuse or inability to use the Sites or any links to third party websites or any of the Materials contained therein, reliance on the information contained in the Sites, any technical, hardware or software failure of any kind, the interruption, error, omission, delay in operation, computer viruses, even if we have been advise of the possibility of such damages. Your use of the Web Site is at your own risk. If you are dissatisfied with any of the Materials or other contents of the Sites or with these Terms and Conditions or other policies, your sole remedy is to discontinue use of the Sites.

Indemnity

You hereby irrevocably agree to defend, indemnify, and hold harmless the Equity Group Holdings Ltd, its officers, directors, shareholders, employees, independent contractors and agents, from and against any and all claims, actions, liabilities, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from your, or you under another person’s authority including without limitation to governmental agencies, use, misuse, or inability to use the Sites or any of the Materials contained therein, or your breach of any of these Terms and Conditions or any intellectual property right or proprietary right infringement claim made by a third party against the Equity Group Holdings Ltd in connection with your use of this website. We shall promptly notify you of any such claim, proceeding or suit, and you shall be responsible for its defense at your expense. The Equity Group Holdings may participate in the defense of such claim or defense but is not obligated to do so.

Force Majeure

We shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond our reasonable control, including but not limited to: acts of God, such as fire, flood, earthquakes or other natural disasters; war, riot, arson, embargoes, acts of civil or military authority, or terrorism; fiber cuts; strikes, or shortages in transportation, facilities, fuel, energy, labor or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer, server or software, for so long as such event continues to delay the Equity Group Holdings Ltd Sites’ performance.

Severability, Non-Waiver and Entire Agreement

If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. No waiver of any term of these terms and conditions shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided in a particular web page, these terms and conditions constitute the entire Agreement between you and us with respect to the use of the Sites.

Suspension and Termination of access

The Equity Group Holdings Ltd reserves the right to terminate and/or suspend your access to the Sites and/or your use of the Sites at any time, for any reason. In particular, and without limitation, we may terminate and/or suspend your access should you violate any of these terms and conditions, or violate the rights of the Equity Group Holdings, of any other user, or of any third party.

Governing Law and Jurisdiction

These terms and conditions and all matters arising out of or relating to these Terms and Conditions shall be governed by and are to be construed in accordance with the laws of Uganda, excluding any conflict of law provisions. By accessing this website and/or using the services provided herein by the Equity Group Holdings, you hereby consent to the exclusive jurisdiction of the Ugandan courts in all disputes arising out of or relating to the use of this website.

Privacy Consent

I/We the undersigned confirm I/we have read and understood the terms of the this Privacy Policy and hereby give express, unequivocal, free, specific and informed authority to the Bank and its Affiliates to use and process my/ our data pursuant to the terms as set out herein and as further set out in the Bank’s Privacy Policy available at https://equitygroupholdings.com/ug/privacy-policy