• The two, ISO/IEC 20000-01:2018 and ISO/IEC 27001:2013, protect revenue flow into the business and prevent confidential information from falling into the wrong hands


• The Bank commits to continue engaging regulators to ensure appropriate governance that balances the value of giving customers control of their data and its duty to protect customer privacy and security. 


Nairobi, Kenya: September 16, 2021 - Equity Bank Kenya Limited has received two International Standards Certifications - ISO 20000 and ISO 27001 on IT Service and Information Security Management Systems respectively, cementing its commitment to prioritising customer safety and satisfaction. 


The two certifications were issued by the British Standards Institution (BSI). 


ISO 20000 shows that the Bank's service management system is robust enough in the delivery of all IT-related services and is also aligned with its current and future needs. Similarly, the ISO 27001 certification offers assurance to customers that the bank is implementing end-to-end information security controls to protect, the confidentiality, integrity and availability of all customer information. 


In his remarks on receiving the two certifications, Equity Group Managing Director and CEO Dr. James Mwangi noted that the recognition was a testament to the Bank’s significant investment in data analytics and cyber-security capabilities to better meet its evolving customer needs and expectations and to reduce the potential for data breaches. 


“Being fully aware of the risk and impact involved in data information management, it is our commitment to actively continue engaging our stakeholders to ensure that there is appropriate governance in place. It warrants us to be increasingly aware of our roles and responsibilities in information security and actively play our part in ensuring that the appropriate processes are followed to realize effective information technology metrics. The evolution in regulation appropriately balances the value of giving customers control of their data, with our duty to protect customer privacy and security,” said Dr. Mwangi. 


Other goals for ISO 20000 on service management include protecting revenue flow into the business by providing stable IT services, meeting the Bank's obligations to stakeholders, including its customers, regulators, shareholders and suppliers, and lastly making IT a business enabler. 


While ensuring the Bank has better defined and better-aligned services, increased visibility and control, the service management system also provides a structured framework for setting IT service management objectives, processes, and outlines responsibilities for key stakeholders. 


Aligned with the service management, the information security certification ISO 27001 also protects revenue flow into the business and prevents confidential information from falling into the wrong hands. The pathway to this achievement is contained in a structured framework for setting the bank's information security objectives as provided in the standard. 


Related stories

Equity Group Holdings Limited Appointments

Click here to see the latest

View More
Equity Group Secures Its Shareholders Nod for a Kshs 20 Billion Pan African Expansion Bid

The approvals, which were secured during the firm’s 11th Annual General Meeting (AGM) held today...

View More
Equity Bank Upgrades Core Banking System

Equity Bank core banking system has now been upgraded to Finacle 10. The enhanced solution allows...

View More
Regional Expansion and Diversification Strategy Pays Off as Equity Bank Posts a 21% Growth

Emerging from a depressed operating economic environment as well as challenges posed by the recent...

View More
Equity Bank Group Strengthens Its Fundamentals While Expenses Of ICT, Innovation And Product Rollout

Equity Bank Group strengthens its fundamentals while expenses of ICT, Innovation and Product Rollout...

View More
Equity Bank’s Focus on Innovation Boosts First Half Year 2013 Profit

Regional banking group, Equity Bank's reduction of interest rates by 700 bps from 25% to 18% has...

View More
Equity Bank's Strategy Increases Profits by 36 Percent

The Group’s total assets posted a 24% growth during the year to close at Ksh 243 billion up from...

View More
Equity Bank S. Sudan Opens 9th Branch

Equity Bank South Sudan has opened its 9th branch. Torit branch in the Eastern Equatoria State was...

View More
MasterCard and Equity Bank Announce Partnership to Introduce PayPass™ Enabled Cards

MasterCard and Equity Bank of Kenya today announced an agreement at a signing ceremony in Nairobi to...

View More
Equity Group Foundation Appoints Dr. Helen Gichohi as Managing Director

Dr. James Mwangi, Equity Bank Group CEO and Chairman of Equity Group Foundation has announced the...

View More
Dr. James Mwangi Wins ‘forbes Africa Person of the Year Award 2012’

Dr. James Mwangi, Chief Executive Officer and Managing Director of Equity Bank in Kenya, was named...

View More
Orange Launches Visa Card in Partnership With Equity Bank

Orange launches Visa card in partnership with Equity Bank.

View More
Equity Bank Group Partners With China Union Pay

Equity Bank Group has today launched a partnership with China Union Pay, which will allow UnionPay...

View More
Equity Bank Group Pre-tax Profit Up by 30%

The group has posted a profit of Kshs.11.8 billion up from Kshs.9 billion realized in the third...

View More
Equity Bank South Sudan Opens 8th Branch

Riding on a growth trajectory that has positioned it as a market force, Equity Bank South Sudan...

View More
Appointments at Equity Bank Group

Dr James Mwangi today at Equity Centre announced two key appointments in the Equity Bank Group’s...

View More
Equity Bank Ceo Gets Two Appointments

Dr Mwangi will serve as a council member of the G8 New Alliance for Food Security and a member of...

View More
Equity Bank Ceo Joins Global Alliance for Food Security and Nutrition

Equity Bank Group CEO, Dr. James Mwangi has joined the Global Alliance for Food Security and...

View More
21 Equity Bank Scholars Receive Scholarships to Study in World Leading Universities in 2012

21 scholars in the Equity Bank university sponsorship program have so far received scholarships in...

View More
Equity Bank Profit Before Tax Grows by 29%

During the period under review, Equity Bank Group’s loan book grew by 27% from Kshs 97.7 billion...

View More
James Mwangi: Africa's Inclusive Finance Guru Is World's Best Entrepreneur

Corporate Communications July 21, 2012

View More
250 Top Kcse Scholars to Benefit From Equity Bank's University Sponsorship Programme

Two hundred and fifty top performers in last year’s Kenya Certificate of Secondary Education are...

View More
Equity South Sudan unveils a new identity in line with the Group’s ongoing journey of transformation.

Brand refresh geared towards inclusion, innovation, growth, progress and relevance

View More
Equity Bank South Sudan Scoops Top Honours at The Banker’s Bank of the Year Awards 2020

For the second year running, Equity Bank South Sudan has received the Bank of the Year South Sudan...

View More
Service finder
Equity Bank is Regulated by Bank of South Sudan