Receiving money in South Sudan
To receive money via Juba Express from abroad, request for the transaction reference number from the sender and visit any of the 5 Equity Bank Branches to collect the cash. You will need to present the reference number and a valid ID or passport at the branch.
Sending Money to South Sudan
To send money to South Sudan, visit any of the Juba Express offices across the globe and send cash. You will be required to have full details of the receiver. Receiver will be notified via SMS.
Frequently Asked Questions
1. How long will it take to pick up funds once transferred?
Funds are available for pick up within 15 minutes once received and processed..
2. Why is Identification required?
Identification is required so we can meet Anti-Money Laundering law. Juba Express collects identification from customers prior to transferring or paying out the proceeds of a client’s transfer. In general, we collect identification in the form of a copy of a passport/driver’s license or a state issued photo ID..
3. Why do I need to register with Juba Express?
You need to register in order to ensure full compliance with all relevant rules and regulations. This regulation states that all of our customers must be registered and we must hold their valid proof of identity and proof of address. This is to prevent money laundering activities. Juba Express deals with any suspicious or illegal activity very seriously and will report any occurrences to the appropriate authorities.
4. How do I Register with Juba Express?
To register with Juba Express, visit one of our authorized agents.
5. What payment methods can I use to transfer funds?
Juba Express is currently accepting cash, and checks. Checks are only being accepted at selected offices in selected countries.
6. Can I send money to a credit card?
Juba Express does not currently send money to Credit cards.
