Ensure to also send the original (hard copy) email indemnity form via post to the address below: Diaspora banking, Equity Bank Limited. Global Centre, 4th floor. Argwings Kodhek road, Kilimani P .O. Box 103098 – 00101, Nairobi. Kenya.
For any further clarification, fill the form below and we will get back to you.
To safeguard funds in your account, do not share your account details with anyone posing as Equity staff asking for your account information.
If you suspect your account information has been compromised, please communicate to the bank immediately.
Cash transaction on account happens on a real-time basis.
Complaint Handling Process
Lodge complaint at any of our branches, via call center, email@example.com or feedback link TALK TO US. We will record your feedback and issue you with a reference number.
We will acknowledge your feedback within 48hours.
If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
We will endeavour to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert back to you.
Rights and Obligations
T & Cs of products are available on website and as part of account opening form.
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