Transfast

Key Features

Customers in Kenya can receive money sent from USA and the Middle East via below channels:

1. Bank account (Equity accounts or third-party Bank accounts)
2. Mobile Wallet (MPesa or Airtel Money)

Customers can also visit any Equity Bank branch to receive funds sent via the cash pick up option.

Benefits

1. Service easily accessible to senders via an APP. Senders are not required to visit a physical location to send money.
2. Speed of delivery: Service allows instant transfers to mobile wallets, Equity Bank accounts and same day delivery to other Banks in Kenya. Customers can also receive cash instantly via any Equity Bank branch for transfers sent via the cash pick up option.

Requirements

• For senders – visit an exchange house with Transfast services

• For receivers – sharing valid mobile or account number details with the sender. For the option to receive funds via cash pick up, receiver should visit any Equity Bank branch and provide a valid transaction reference number sent to them by the sender.

Ideal for

• Receiving money sent from USA and the Middle East to Kenya

Charges

• Beneficiaries are not charged to receive funds

Transaction Process

1. Sender visits any exchange house with the Transfast service to send money. Sender shares the receiver destination, amount, name of receiver and the sender’s ID/Passport.

2. Provide details of the transfer and preferred mode of collection by receiver (Mobile or Bank account or cash pickup)

3. For customers receiving funds via the cash pick up option, visit any Equity Bank branch and provide valid KYC documents along with the transaction reference number shared by the sender to cash out the transfer.

Complaints Handling Process

• Receiver contacts the sender. The sender in turn contact’s the Transfast customer Support team.

• If the issue requires resolution in collaboration with the Bank, the Transfast customer support team contacts Equity Bank partner support team via MoneyTransfer@equitybank.co.ke for resolution.