Hotline +254-763-000-000
Whistleblowing
Cashless Made Easy With Equity PrePaid Card
More options. More Convenience. More Equity.
- 24-hour access to banking services
- Secure & convenient online payments
- Accepted worldwide
- ATM withdrawals & SMS alerts
- Debit card companion
Go cashless with the Equity PrePaid Card. A prepaid card costs Kes.500 to Equity and non-equity account holders and kes.350 to high school students. Load or top-up money before you spend, and easily pay for transport, fuel and more. This is available for both Equity Bank account holders and non-account holders.
What you require to sign up for a PrePaid Card
To be eligible for an Equity PrePaid Card, present a copy of your original ID or Passport, KRA PIN and a filled out Equity PrePaid card registration form at your nearest branch or complete the application form online.
For charges applicable to this product/service, refer to the tariff guide.
3 simple ways to top up your card
- You may top up your Equity PrePaid Card through Eazzy 247. (This service is only available to Equity Bank Account holders)
- You may use your SIM lines (Equitel or Mpesa) to top up your Equity PrePaid Card
- You may visit any Equity Bank Agent to top up your Equity PrePaid Card
Apply Now
More on Equity Prepaid Card
Why you Should Get an Equity PrePaid Cards
- 24 hours access to your account through POS, Ecommerce, Agency banking & ATM machines
- Convenient for Online transactions
- Companion for debit card therefore reduces account exposure to many transactions.
- Worldwide acceptance
- SMS alerts for card transactions.
How to top up your Equity Prepaid Card
Equitel
- Go to Equitel Sim Card > Select Send Money >Select Account >To Equity Member >Enter Account No. (enter your Equity Prepaid card number 000210XXXXXXXXX) & the follow steps
MPESA
- Go to MPESA > Pay bill > Enter 247 247 > Under Account Number: Enter your Equity Prepaid card No. 000210XXXXXXXXX & follow the simple steps
Equity Mobile App
- Go to Equity Mobile App >Transact > Pay to card >Select the Prepaid card & follow the steps
Dial *247#
- Dial *247#> Select Send Money >Other Equity Account > Account number (Enter your Equity Prepaid card number 000210XXXXXXXXX) & follow the steps
Complaints Handling Process
- Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
- We will acknowledge you feedback within 48hours.
- If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
- We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
- Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.
Transaction Process
- Card transactions on prepaid cards are real time.
Security Tips
- Do not share PIN with anyone.
- If the card is suspected to be compromised, report to the nearest branch or call 0763000000.
- Avoid sharing your full card number, expiry date and card verification value with anyone
- Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately .The cardholder can also self-block the card through the Equity APP.
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Rights and Obligations
- T & Cs of products are available on website and as part of account opening form.
- Data privacy policy included in customer onboarding and account opening forms
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What You Require to Sign Up for an Equity Prepaid Card
- To be eligible for an Equity PrePaid Card you only need to present a copy of your original ID or Passport, KRA PIN and a filled out Equity PrePaid card registration form.
For charges applicable to this product/service, refer to the tariff guide available on this link. -
3 simple ways to top up your Equity PrePaid Card
- You may top up your Equity PrePaid Card through Eazzy 247. (This service is only available to Equity Bank Account holders.)
- You may use your SIM lines (Equitel or Mpesa) to top up your Equity PrePaid Card.
- You may visit any Equity Bank Agent to top up your Equity PrePaid Card.
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