Remitly

Key Features

Customers in Kenya can receive money sent from Australia, U.S.A, Canada, the Eurozone, and the U.K. via below channels:

1. Bank account (Equity accounts or third party Bank accounts)
2. Mobile Wallet (Mpesa or Airtel Money)

Benefits

1. Service easily accessible to senders via an APP. Senders are not required to visit a physical location to send money.
2. Speed of delivery: Service allows instant transfers to mobile wallets, Equity Bank accounts and same day delivery to other Banks in Kenya.
3. Senders have access to competitive FX rates.

Requirements

• For senders – signing up on the Remitly APP available on Playstore or Appstore and providing all the required KYC details.

• For receivers – sharing valid mobile or account number details with the sender.

Ideal for

• Receiving money from Australia, U.S.A, Canada, the Eurozone, and the U.K to Kenya

Charges

• Beneficiaries are not charged to receive funds

Transaction Process

1. Sign up to Remitly - either through the Remitly Mobile App or Website.

2. Provide details of the transfer; how much you'd like to send. Remitly will display the current exchange rate and amount the receiver will get back in Kenya.

3. Key in a few basic details of the receiver, e.g., name, address, amount.

4. Submit your payment information. You can pay for the transfer with a debit, credit, or prepaid card.

Complaints Handling Process

• Receiver contacts the sender. The sender in turn contact’s the Remitly customer Support team.

• If the issue requires resolution in collaboration with the Bank, the Remitly customer support team contacts Equity Bank partner support team via MoneyTransfer@equitybank.co.ke for resolution.