Equity Card

Equity Card

The Equity Card gives you simple, secure, and convenient access to your money anytime, 
anywhere. Whether you’re withdrawing cash, paying at a shop, or shopping online, your Equity Card is designed to make everyday banking easy

Why Choose Equity Card

• 24-Hour Access to Banking Services: Access your money 24/7 through the Equity Mobile 
  App and card-enabled services, giving you freedom and flexibility whenever you need it.
• Pay Securely at Merchants: Make fast and secure payments at supermarkets, fuel stations, 
  hospitals, restaurants, and other POS-enabled outlets.
• Safe & Secure Transactions: Enjoy peace of mind with chip and PIN security and real-time 
  transaction notifications.
• Enjoy Zero Charges on Card Payments: Pay using your Equity Card at zero charges, 
  helping you save more on everyday transactions.
• Withdraw Money at Equity & Local Bank ATMs: Access your funds anytime by 
  withdrawing money at Equity and local bank ATMs across the country.

How to Top Up Your Equity Card

Equitel

•  Go to Equitel Sim Card > Select Send Money > Select Account > To Equity Member 
  > Enter Account No. (enter your Equity Card number 000210XXXXXXXXX) & 
  follow the steps.
•  MPESA
  Go to MPESA > Pay Bill > Enter 247 247 > Under Account Number, enter your 
  Equity Card number 000210XXXXXXXXX & follow the simple steps.
• Equity Mobile App
  Go to Equity Mobile App > Transact > Pay to Card > Select the Equity Card & 
  follow the steps.
• *Dial 247#
  Dial *247# > Select Send Money > Other Equity Account > Account Number (Enter 
  your Equity Card number 000210XXXXXXXXX) & follow the steps.

• 

• Complaints Handling Process

  • Lodge complaints at any of our branches, via call center, info@equitybank.co.ke, or website: https://equitygroupholdings.com/ke/
  • We will record your feedback and issue you with a reference number.
  • We will acknowledge your feedback within 48 hours.
  • If the complaint cannot be resolved immediately, we will advise on the next course of action and when to expect feedback.
  •  We will endeavor to resolve the complaint within 7 working days. If more time is needed, we will provide updates every 7 days until resolution.
  • If the resolution does not meet your satisfaction, you can follow up and we will review the issue and revert to you.

• Transaction Process

  • Card transactions on Equity Cards are real-time.

• Security Tips

  •  Do not share your PIN with anyone.
  • If the card is suspected to be compromised, report to the nearest branch or call 0763 
    000 000.
  •  Avoid sharing your full card number, expiry date, and CVV with anyone.
  •  Always keep your cards safe. If the card is misplaced or lost, report to the bank immediately to block it. You can also self-block the card through the Equity Mobile App

• Rights and Obligations

  • Terms & Conditions of products are available on the website and as part of account opening forms.
  • Data privacy policy is included in customer onboarding and account opening forms.

• What You Require to Sign Up for an Equity Card

  • To get an Equity Card, you only need to present a copy of your original ID or 
    Passport, KRA PIN, and a filled-out Equity Card registration form.
  • For charges applicable to this product/service, refer to the tariff guide available here.