Debit Cards

9 Reasons Why You Should Get a Visa Debit Card

1. It allows you to make an easy purchase at outlets such as supermarkets, restaurants and petrol stations.
2. Our Visa branded cards are internationally accepted for purchases at shops or outlets and websites that accept Visa, as well as for cash withdrawal at ATMs that accept Visa.
3. You can withdraw money from ATMs and Point of Sale machines.
4. You can deposit cash into your account through agents and ATM machines.
5. You can now pay your utility bills such as electricity, phone bill, water and DSTV, through the ATM machine using the Visa Debit Card.
6. You can now buy airtime for all networks through the ATM using your Visa Debit Card.
7. Using your Visa Debit Card, you may access your temporary overdraft facility.
8. You may access your account information using your Visa Debit Card.
9. Enjoy automatic foreign currency conversion while transacting internationally with your Visa Debit Card.

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• How to Apply

  • To get a Visa Debit Card simply open an Equity Bank Account and get one instantly. 

Key Features

• PIN for POS & ATM transactions
• Contactless
• 3Dsecure for Ecommerce transactions
• Instantly printed at branch /indented
• International acceptance.

Why You Should Get an Equity Debit Card

1. Offers convenience in making payments-No need to carry cash.
2. 24 hours access to your account through POS, Ecommerce Agency banking & ATM machines
3. International acceptance
4. SMS alerts for card transactions.
5. More secure than carrying cash

Charges

Tariff Guide

• What You Require to Sign Up

  1. Existing Equity account
  2. KRA PIN
  3. Original and copy of national ID /passport.

• Transaction Process

  • Card transactions on debit cards are real time.

• Complaints Handling Process

  • Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/. We will record your feedback and issue you with a reference number.
  • We will acknowledge you feedback within 48hours.
  • If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
  • We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
  • Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

• Potential Risks

  • Do not share PIN with anyone.
  • If the card is suspected to be compromised, change the PIN at an ATM location.
  • Avoid sharing your full card number, expiry date and card verification value with anyone
  • Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately .The cardholder can also self-block the card through the Equity APP.

• Rights and Obligations

  • T & Cs of products are available on website and as part of account opening form.
  • Data privacy policy included in customer onboarding and account opening forms