An Equity Bank Agent offers the full range of financial services found at an Equity Bank branch in the community. 

To become an Equity Agent, you need the following:

  1. An existing business that has been operating successfully in the same location for a minimum of 12 months prior to application.
  2. Valid business permits for the existing business
  3. A strategic business location - accessibility, visibility and security
  4. A good reputation and high moral standing
  5. An excellent reach and catchment area
  6. Brief description of commercial activity- 12 months
  7. Current statements for the last 6 months

Agency Banking Documentation

  1. Agency Banking application duly completed and signed by the applicant
  2. Interior view of premises from the door
  3. Interior view showing stocks
  4. Outside view - 15 metres from the door showing nearby premises
  5. National ID and copies for principal applicant(s)
  6. A certificate of good conduct
  7. A brief description of commercial activity for the past 12 months (business profile)
  8. Bank and/or Loan statements from any other institution for the past 12 months
  9. Three (3) copies of pre-signed Equity Agent Contract to accompany the application
  10. Copy of certificate of incorporation or certificate of registration of business name as applicable
  11. Articles and memorandum of association/Partnership deed where applicable
  12. Board resolution (applicable to companies and partnerships)
  13. Valid business licence or permit for any lawful commercial activity carried on by the entity
  14. Audited financial records for the past 12 months
  15. Sketch map for business and home location
  16. Credit Reference Bureau report (CRB)
  17. Two passport size photos for every applicant
  18. Curriculum vitae (CV) of all the applicants
  19. Three coloured photos of the business outlet


Equity Bank offers prime level card acceptance facilities as the best solutions to receive card payments in your business. As a leading merchant acquirer, our Point of Sale terminals can process American Express®, VISA®, MasterCard®, Maestro®, Discover®, Diners Card®, Union Pay® and Japan Credit Bureau® (JCB) cards. Our solutions are secure and can help grow your business through offering your customers a choice of payment means and an added convenience.

 The 3 Categories of Merchant Payment Solutions

Stand-alone POS

Equity Bank's stand-alone point of sale terminals enable businesses to securely accept debit and credit card payments via high-speed GPRS provided by the bank at no additional cost, or an ethernet setup using the business’ internet connection.

Intergrated Retail Solutions (pin-pads)

This solution is suitable for businesses with several pay-points/tills and uses the local area network to send transactions for processing. It is suitable for medium to large supermarkets, hospitals and high-traffic retail points.


We offer a payment gateway that enables businesses to accept secure online payments through their websites using VISA®, MasterCard® and American Express® cards for both domestic and international card transactions. 3D Secure authentication is offered for supported cards.

6 great benefits of being an Equity merchant

  1. By signing up you acquire all major card schemes
  2. The convenience to customers results in increased sales
  3. It’s a secure method of transacting for both you and the customer
  4. It ensures customer convenience and satisfaction
  5. It’s a cost-effective method of receiving payment
  6. There are free balance enquiries for all Equity Bank cardholders

Your business has the chance for a complimentary inclusion on the American Express Selects Program. This means free online-marketing at a global level with the possibility of reaching millions of Amex cardholders in over 120 countries.

Issue Resolution, Enquiries and Feedback Management

  1. For any enquiries on our Merchant Payment Solutions, reach us on 0763026000 / 0711026000/ 0763063000 
  2. For Merchant enquiries & feedback email us on or call us on 0763026121 
  3. For Transactional issues/disputes email us on
  4. For Authorization and merchant statement requests email us on or call 0763026115 / 0711026115

How to Sign Up for Merchant Payment Solutions

  1. To sign up for Merchant Payment Solutions, visit your nearest Equity Bank Branch.


Get in touch

We would like to call you back regarding this product.

Service finder
Equity Bank is Regulated by Central Bank of Kenya