What You Require to Sign Up

1. Recent colored passport size photo.
2. Proof of address document. 
3. Copy of Kenyan Identification; ID (both sides) or passport (for passport, include the page with the photo).
4. Copy of KRA PIN certificate
5. Filled in email indemnity form 
6. FATCA W-9 and confidentiality waiver forms for US clients

Sign up Process

1. Download the application form and email indemnity form and complete both
2. Collect all the documents listed in requirements above
3. Zip all attachments in (1and 2 above) together into a single zip file.
4. Go to “Apply for an Account” Section on the site
5. Fill it out and attach the single zip file
6. Click the Submit button to send your online account application to Diaspora.Banking@equitybank.co.ke
7. Ensure to also send the original (hard copy) email indemnity form via post to the address below:
   Diaspora banking, Equity Bank Limited.
   Global Centre, 4th floor. Argwings Kodhek road, Kilimani
   P .O. Box 103098 – 00101, Nairobi. Kenya.
8. For any further clarification, fill the form below and we will get back to you.

Transaction Process

• Cash transaction on account happens on a real-time basis.

Complaints Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or feedback link TALK TO US. We will record your feedback and issue you with a reference number.
• We will acknowledge your feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavour to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert back to you.

Potential Risks

• To safeguard funds in your account, do not share you PINs with anyone. 
• When making payments using your card, be sure the card stays in your sight.  If you lose your card, communicate to the bank to block it.
• If you suspect any of your PINs is known by others, please change it immediately.

Rights and Obligations

• T & Cs of products are available on website and as part of account opening form.
• Data privacy policy included in customer onboarding and account opening forms