• The 0763 000 000 number will become the single line of contact from Equity to customers thus becoming easily identifiable

Nairobi, Kenya – 24th August 2020… Equity has rolled out a universal number for all outbound communication to its customers and other external stakeholders. Moving forward, customers will be contacted by one outgoing number from Equity, 0763 000 000 under Equitel’s main prefix ‘0763’. The rollout of the universal number is part of the Bank’s recent rebranding, where the company now presents itself as One Equity, a unified brand one stop shop offering integrated financial services provider under one roof. The number embodies this goal by unifying all its outbound communication to customers and external stakeholders.

This measure is also aimed at promoting safety measures when communicating to customers thereby giving them confidence to know when their Bank is calling them as part of customer service and relationship management. Speaking on the universal number rollout, Equity Group Managing Director and CEO Dr James Mwangi said, “We have rolled out this number 0763 000 000 in our continued effort to improve customer experience. All our customers and stakeholders will easily now identify when their Bank is calling them whenever they see 0763 000 000 number displayed on their phone. Customers will continue to reach us through our 24 hours Contact Centre by calling 100 Call Centre number or 0763 063 000 Contact Centre number.”

Dr Mwangi also said that Equity has been continuously investing in secure platforms and capability to fortify relationship with customers. He pointed out that Equity obtained the prestigious global Payment Card Industry Data Security Standard 3.1 (PCI DSS 3.1) becoming the first bank in the country and one of the first banks in East Africa to do so. The certification affirms Equity’s adherence to international security standards related to the protection of customer information.“We invite our customers to note this number so that going forward, they will easily identify us when we call. Since the number is for outgoing calls only, customers will still continue to call us through our contact centre numbers. We would also like to remind our customers that the Bank will never call to ask for confidential customer information on the call. Customers should therefore be very alert of any caller that asks for confidential information such as passwords or Pin Numbers. Such callers are fraudsters and customers should immediately discontinue such calls and report such a number to the nearest police station,” advised Dr Mwangi.

Equity continues to make inroads in its innovation and digitization strategy that has seen its mobile and internet banking channels process 83% of all transactions, with agents and merchants processing 12% of transactions by 30th June 2020. Currently, 98% of all its transaction takes place outside the branch, solidifying the Group’s position as a digital financial service provider. The lender has over 14 million customers across the region whose priority is the ability to transact digitally and conveniently in a secure manner.

Ends/….

About Equity Bank Kenya

Equity Bank Kenya is the largest bank subsidiary of Equity Group Holdings Plc with a footprint of 184 branches, spread across the country and is supported by over 39,160 agents, 17,561 merchants and 400 ATMs. Equity Group Holdings Plc is a financial service holding company listed at the Nairobi Securities Exchange, Uganda Securities Exchange, and Rwanda Stock Exchange. In addition to Equity Bank Kenya, the Group has banking subsidiaries in, Rwanda, Uganda, South Sudan, Tanzania, DRC, and a Commercial Representative Office in Ethiopia; with additional non-banking subsidiaries engaged in the provision of investment banking, custodial, insurance agency, philanthropy, consulting, and infrastructure services.

Equity Group has an asset base of USD 7.5billion. With over 14 million customers, the Group is one of the biggest banks by customer base in the region. The Group has a footprint of 300 branches, 51,560 Agents and 31,265 Merchants and 623 ATMs. The Group is the largest bank in market capitalization in East and Central Africa. The Banker Top 1000 World Banks 2020 ranked Equity Bank 754 overall in its global ranking, 62nd in soundness (Capital Assets to Assets ratio), 55th in terms of Profits on Capital and 20th on Return on Assets. In the same year, Moody’s gave the Bank a global rating of B2 with a negative outlook same as the sovereign rating of the Kenyan government due to the Bank’s strong brand recognition, solid liquidity buffers and resilient funding profile, established domestic franchise and extensive adoption of digital and alternative distribution channels. Equity Group Holdings Plc is regulated by the Central Bank of Kenya. Additional information, visit www.equitygroupholdings.com .

For more information, please contact:

Alex Muhia

Equity Group Holdings Plc.

T: Office - 0763 026007; Mobile - 0763 618871

E: CorporateCommunications@equitybank.co.ke

E: Alex.Muhia@equitybank.co.ke

Carol Wairugu

Ogilvy PR

T: 0764 515797

E: Carol.Wairugu@ogilvy.co.ke 

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