Plot Loans

Why you should sign up for this product

1. Equity must have an existing MOU with the customer’s employer.
2. Salary is not a prerequisite for some employers.
3. Must have the ability to pay.
4. Ability to effect loan deductions on check-off.

Complaints Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert back to you.

Rights and Obligations

• T & Cs of loan facility are detailed on the offer letter.
• Customer data privacy policy is included in the offer letter.
• The rights and obligations of the borrower are detailed in the offer letter.