Equity Classic Credit Card

Why you should sign up for this product

1. The Classic Card is useful during emergencies.
2. The card is useful for purchasing big ticket items.
3. The card is suitable for corporate spend.
4. It gives you the freedom to travel without physical cash.
5. It provides security while making big purchases, because you don’t have to have the money on you physically.
6. The revolving credit feature puts a cap on the amount of credit you can use for that month.
7. Your available credit is reduced by the amount you spend.
8. You may choose to pay off the total amount spent at the end of each month or spread the cost over time.
9. You can keep a record of your spending through statements.
10. You will get to enjoy periodic discounts from selected shops.

Potential Risks

• Do not share PIN with anyone.
• If the card is suspected to be compromised, change the PIN at an ATM location.
• Avoid sharing your full card number, expiry date and card verification value with anyone
• Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately .The cardholder can also self-block the card through the Equity APP.

Transaction Process

• Real time Credit cards transactions for approved transactions. Billed later on the credit card statement.

Complaints Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.