Diaspora Credit Cards

Why you should sign up for this product

• We have a customised credit policy for our Diaspora customers.
• Our wide product offering caters to different borrowing needs and clientele, including affluent customers and small & medium-sized businesses.
• We have streamlined our underwriting processes for faster decision making.
• We have a 24/7 Diaspora Banking call center. We are available for you irrespective of your time zone.

Potential Risks:

• Do not share PIN with anyone.
• If the card is suspected to be compromised, change the PIN at an ATM location.
• Avoid sharing your full card number, expiry date and card verification value with anyone.
• Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately. The cardholder can also self-block the card through the Equity APP.

Complaints Handling Process:

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

Contact Us:

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• Get in Touch by filling the below query form to send us your contact information