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Whistleblowing
Kinshasa - EquityBCDC wishes to address its customers and the public regarding the events that took place at the opening of the Kananga branch on Wednesday, October 30, 2024, where images circulating on social networks captured attention.
Several customers rushed to the entrance of our Kananga branch, seeking to be served first. Although the situation caused a bit of a stir, we would like to reassure our customers that calm was quickly restored and all were assisted by our team.
The safety and well-being of our customers is our top priority. Our employees are trained to deal with such situations, and to ensure that every customer receives the service to which he or she is entitled.
We encourage our customers to respect the rules in place to ensure smooth service for all. As part of our commitment to continuous improvement, we will carefully review this incident to strengthen our hospitality and customer service processes. We thank our customers for their understanding and loyalty, and pledge to deliver quality service every time.
About EquityBCDC:
EquityBCDC is a subsidiary of Equity Group (EGH) Holdings Plc, following EGH's acquisition of a majority stake in BCDC in July 2020. The bank has been operating in the DRC since 1909. DRC since 1909. EquityBCDC facilitates access to banking services for all and finances micro, small, medium and large enterprises through inclusive financial products and services that economically and socially strengthen consumers, businesses and communities. EquityBCDC's vision is to champion socio-economic prosperity for the people of Africa by transforming lives, restoring dignity and creating opportunities for wealth creation.
Media contact:
Lesly Tungwa
Head of Communication and Marketing
Equity Banque Commerciale du Congo
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